How do I make an order?

Ordering a new pair of glasses from us couldn't be easier - simply add your glasses into your cart & head for check-out! If you're ordering prescription glasses, we'll need the following details from you:

• A valid glasses prescription no older than 2 years (we cannot accept any contact prescriptions, unfortunately!) or no more than 12 months old if you are over 70 years of age. Please note that, by law, we cannot provide glasses to minors under 18 years of age.
• Your Pupillary Distance (PD) - if your prescription does not contain these details, your optician usually can provide this. Alternatively, to virtually check your PD, we recommend downloading GlassesOn's app (iOS) (Android) and it takes less than 5 minutes to get your PD measurement details. (Note: GlassesOn are a third party app. GlassesOn technology is FDA-approved.)

You can upload your prescription in image or PDF form at checkout, or, if you prefer to send your prescription later, you can select the send by e-mail option (our team will be in touch within 24 hours of your order for it).

If you are ordering non-prescription eyewear, simply "add to cart” and go direct to check-out.

Order Amendments

Although we will make every effort to amend your order once you have requested it, we can only make amendments before your order is dispatched. Once your order is shipped, we will be unable to make any changes with our courier. Please contact our Customer Happiness team and we will make every effort to help.

If your item is returned to us due to any incorrect details provided, we will re-send the items to you but will ask you to cover the cost of shipping (which will depend on where you're located - please see our Shipping page for rates, or speak with our team who will let you know costs).

Order Status

When your order is shipped, we will send you a confirmation email with courier and tracking details. If you believe you should have received these details already and haven't, let us know and we'll check for you.

Shipping & Returns

Please visit our Shipping & Returns page for more info.

Ordering Multiple Pairs with Different Prescriptions

Ordering multiple pairs with different prescriptions is easy. Just upload each prescription during the add to cart process, or send them to us by email later (we’ll get in touch to confirm with you if you select this option).

Methods of Payment

We accept all methods of credit and debit card payment, including American Express, Visa, Mastercard, PayPal, Store Credit and Gift Cards as well as Shop Pay and ClearPay as buy-now-pay-later options.

Unfortunately we do not currently support Klarna as a payment method.

Employer or Heath Insurance Reimbursements

Your employer or health insurance provider may offer discounts on eyewear. It is best to check with your employer or provider if your purchase with us may qualify for reimbursement. This can depend on your employer or policy therefore we cannot advise on any coverage queries. We are happy to provide invoices where required, please get in touch with our Customer Happiness team.

HSA/FSA Acceptance

You can use your HSA/FSA to purchase eyewear at Greenwich Social Club. Flexible Spending Account (FSA) and Health Savings Account (HSA) are tax-advantaged accounts that reduce your out-of-pocket costs for prescription glasses.

Coverage includes: prescription eyeglasses (frame + lens), prescription sunglasses, prescription reading glasses, and blue light lenses (if part of a prescription). You can also elect to use your HSA/FSA for any re-glazed frames.

Unfortunately, non-prescription and fashion eyewear is not eligible for HSA/FSA.

NOTE:

• FSA: Funds must be used by December 31 of your plan year, so plan eyewear purchases in advance.
• HSA: Funds roll over, providing you the flexibility to save for future needs without any deadline pressure.

HSA/FSA is only available to customers within the USA.

How to pay with HSA/FSA

• HSA/FSA Debit Card: This works like a debit card, and you can proceed to standard check-out.
• Pay with a personal card, then apply for reimbursement: After check-out, download your itemised receipt for submission to your HSA/FSA administrator. If your administrator requires additional information, please reach out to us to request anytime.

How do I get a prescription?

You will need to book in an eye test with any qualified optometrist and they will provide you with a copy of your prescription.

If you already have a prescription, we will accept any prescriptions less than 2 years old, with certain exceptions. We will contact you if we believe you fall into an exceptional category.

How do I send you my prescription?

Please select "prescription" when you add your glasses to your shopping cart and you will be given the option to:

• Upload an image of your prescription at check-out (we recommend a photo or a scan)
• Email your prescription to our Customer Happiness team

Please note all prescriptions need to be valid. See the "Orders" section of our FAQ for validity details.

Unfortunately we cannot accept contact lens prescriptions, so please ensure your prescription is for spectacles.

Where can I find my Pupillary Distance (PD) number?

Your prescription should include your PD number. If it doesn't, we suggest calling your optometrist.

Alternatively, to virtually check your PD, please use our virtual PD tool, available in our Fit Guide.

If you need further assistance getting your PD, please contact us.

What prescriptions do you accept?

We accept all spectacles prescriptions including single vision and varifocal lenses. Special lenses may be required for certain prescriptions. To learn more, please refer to our Order Guidebook.

If you still aren't sure which lenses are best for you, please contact us for advice.

Order Support

Please see our Order Guidebook for help on eye tests and providing prescription details.

What lenses do you offer?

We can offer lenses for most prescriptions including single vision, varifocal (progressive) and reading. When adding lenses to your cart, you can select the index (thinness) of your lenses. We may, at times, suggest a different index lens depending on our review of your prescription. In these cases, we would contact you first via your provided contact methods to explain the options available to you to make the best choice.

If you have any doubts, please contact our Customer Happiness team and we’d be happy to offer you assistance.

Can you offer lenses for prescriptions with prism?

Yes! For prescriptions with prism, we charge an additional £20 per pair. Please complete check-out as normal and we will be in touch to issue an additional payment link for the difference.

Can you offer lenses for high prescriptions?

If you have any doubts, please contact our Customer Happiness team. We’d be delighted to offer you options regarding high index lenses or, on occasion, offer you recommendations for other providers who can support you.

How do I know if my prescription is single or varifocal?

Typically, your optometrist will write whether your prescription is single or varifocal on your prescription itself, however, if you have any doubts, please contact our Customer Happiness team and we’d be delighted to assist.

Do you offer transition lenses?

Yes! Transition lenses are available for all prescriptions for an extra £100. These lenses will adapt to light conditions, clear indoors and tinted to grey outdoors, and are 100% UV protected.

Do you offer anti-blue light lenses?

Yes! All our non-prescription lenses come with anti-blue light coatings as complimentary. Anti-blue light coatings can be added to all prescription lenses for an additional £15.

I want to keep my GSC frame but replace my lenses. Can you help?

We’d be delighted to re-glaze your frame for you. Please get in touch with our Customer Happiness team and we’ll walk you through the options for lens replacement.

I want to replace my lenses for non-GSC frames. Can you help?

We’d be delighted to re-glaze your frame for you. Please get in touch with our Customer Happiness team and we’ll walk you through the options for lens replacement.

How to measure your face for frames

Please review our Order Guidebook for advice on how to measure your face for frames.

Getting your frames adjusted

We make every effort to ensure you receive frames which fit however we are aware that they may not fit perfectly in every circumstance.

If your frames are not fitting you perfectly, most optical shops will make free adjustments if you ask. If your optical shop asks for a fee, we will reimburse you up to £20 for a single adjustment within 30 days of receipt of your glasses.

Please email your bill to our Customer Happiness team and we'll cover the cost.

Other questions?

Please contact our Customer Happiness team with any other questions or concerns.