Returns eligibility criteria and dates depend on whether the item you have ordered is custom or non-custom. For further details on specific return windows, please review the relevant sections below.

Returns must be registered within 14 days of receiving your parcel.

Return condition: Items must be returned in their original condition: unworn, unused and with all original tags intact. Returns will not be accepted if the item shows signs of wear or intentional misuse, including marks from make-up, fake tan, etc. Any free gifts must be returned in original condition complete with all tags and packaging, or a deduction fee will be applied.

Faulty items: Please contact us within 48 hours of receipt, providing your order number and clear images of the issue. Items are classified as faulty if they arrive damaged.

Inspection and approval: Once we receive your returned item, we will inspect it to ensure it meets our return criteria. We will notify you by email of the approval or rejection of your return. Once your return is approved, we will process your refund. Please allow 5-7 business days for your bank to return funds to your original payment method. We will not return funds via any other payment method as policy.

Changes to the policy: Greenwich Social Club Ltd reserves the right to modify our returns policy at any time. Any changes are effective immediately as posted on this site. By making a purchase from Greenwich Social Club Ltd, you read and acknowledge you agree to the policy outlined on this page.

Custom Lenses

We allow a one-time exchange within 14 days of receipt for all custom eyewear lens orders (i.e. prescription, varifocal or reading), however the lens cost is non-refundable unless our lab has made an error or there is a manufacturing defect present in the lens upon receipt. Should you like to exchange your frame we will provide you with a replacement frame and send you an invoice for the additional replacement lens cost unless an error has been made on our part.

Please notify us within 48 hours of receipt of any defects.

It is the sole duty and responsibility of the customer to provide us with a valid and accurate prescription and we will work according to the data provided to us. If there are any issues, we will firstly refer you back to the optician who has dispensed your prescription.

All frames and lenses have a 2-year manufacturers' guarantee. We will replace any frames or lenses within 2 years of purchase if they are found to have a manufacturing defect. Accidental damage and any wear-and-tear are not covered by this guarantee.

Custom Engraving or Embossing

You may cancel your custom engraving or embossing order until the point at which production has begun on your item. In order to ensure cancellation is possible, please contact us as soon as possible.

Once production has begun, it will no longer be possible to cancel your order. Orders containing custom engraving or embossing are not eligible for return or exchange.

Custom Return Notes

Upon exchange or return, all items (including any freebies provided) are required to be returned. Should any additional freebie items not be returned, we reserve the right to charge you £50 per item.

UK Returns: Return shipping is subject to a £5 return fee. Please request a return with us and we will provide you with a tracked returns label.

EU Returns: Return shipping is subject to a £5 return fee. You are responsible for returning the item to the UK and any applicable shipping & customs fees incurred.

USA Returns: Returns are subject to a $10 return fee. Please request a return with us and we will provide you with a tracked returns label. Please note we do not refund initial shipping costs.

International: You are responsible for returning the item to the UK and any applicable shipping & customs fees incurred. Please note we do not refund initial shipping costs.

For any returns for which GSC does not provide a label, we recommend using a Tracked Service, as you are liable for the shipment’s safe return to our warehouse. Should the item be lost or damaged in transit, you will be liable for directly claiming insurance costs back from your courier.

We offer a 14-day refund or exchange policy on all non-customised items. Refunds must be registered within 14 days of delivery.

All frames and lenses have a 2-year manufacturers' guarantee. We will replace any frames or lenses within 2 years of purchase if they are found to have a manufacturing defect. Accidental damage and any wear-and-tear are not covered by this guarantee.

Upon exchange or return, all items (including any freebies provided) are required to be returned. Should any additional freebie items not be returned, we reserve the right to charge you £50 per item.

UK Returns: Return shipping is subject to a £5 return fee. Please request a return with us and we will provide you with a tracked returns label.

EU Returns: Return shipping is subject to a £5 return fee. You are responsible for returning the item to the UK and any applicable shipping & customs fees incurred.

USA Returns: Returns are subject to a $10 return fee. Please request a return with us and we will provide you with a tracked returns label. Please note we do not refund initial shipping costs.

International: You are responsible for returning the item to the UK and any applicable shipping & customs fees incurred. Please note we do not refund initial shipping costs.

For any returns for which GSC does not provide a label, we recommend using a Tracked Service, as you are liable for the shipment’s safe return to our warehouse. Should the item be lost or damaged in transit, you will be liable for directly claiming insurance costs back from your courier.

Please contact our Customer Happiness team if you would like to initiate an exchange or return. Our team are available between Monday and Friday, 9am-5pm UK time and will always aim to respond within 48 hours of receipt. Our team can provide advice on best steps and guide you through any exchange or return steps.

Please note all items must be returned new, unused and with all original tags and packaging attached within your designated return period, along with any free gifts also in unworn and unused condition with all original tags and packaging intact. Once your return has arrived back to our warehouse, our team will check items are in their original condition. This process can take up 7-14 business days.

To submit an exchange or refund request, please provide our Customer Happiness team with these details:

• Your name, e-mail address and order number;
• The item(s) you would like to exchange

Limited edition or previous season orders may only eligible for refund and not exchange due to limited stock.

You can expect to receive a refund after our warehouse team have received your return and checked the items. The process can take up to 14 business days. We will send you a confirmation email when the refund has been processed and then it will take an additional 2-5 business days for the funds to be reflected in your account. We appreciate your patience while we work to process your return.

UK Returns: After your return request has been accepted, we will share a returns label with you. You will be able to track the progress of your return with our shipping carrier (or the link in your return confirmation email) and can email our Customer Happiness team to check return processing at any time once your item has arrived back to us.

If you are exchanging your item, we will send a replacement once we have received your returned item and our warehouse is satisfied that it is in new and unused condition. Please allow 4-5 business days for processing once received. When your exchanged item is dispatched from our warehouse, we will send you a new shipping confirmation and tracking email.

International Returns: Please contact our Customer Happiness team to request a return. We will provide you with next steps regarding return details.

Lens replacements due to manufacturers' defects are free under our 2-year manufacturers' guarantee. If we do not have your lens in stock we will offer you a complimentary alternative pair.

If your guarantee has expired or you require new lenses for other reasons, please contact our Customer Happiness team and we will do our best to find an agreeable alternative arrangement for you, such as replacement of lens or a new pair.

If you were gifted Greenwich Social Club items and need to return them, that's okay! Only non-customised items are returnable.

To process gift returns, we will need your original order number and shipping address. Contact our Customer Happiness team for help.

Once your order return request has been processed, we're unfortunately unable to change it. If you want to return an additional item from your order, we would ask you to submit an additional return request by contacting our Customer Happiness team, who can help.

Note that a second return request may trigger additional shipping charges which you will be responsible for.