Returns eligibility criteria and dates depend on whether the item you have ordered is custom or non-custom. For further details on return windows, please review the relevant sections below.

Any prescription items or items containing engraving or embossing are considered custom items.

Please note non-custom USA and UK returns are FREE with Checkout+. Should you choose to opt out of Checkout+, return fees will apply. Please review further sections below for the relevant return fees.

Return condition: Items must be returned in their original condition: unworn, unused and with all original tags intact. Returns will not be accepted if the item shows signs of wear or intentional misuse, including marks from make-up, fake tan, etc. Any free gifts must be returned in original condition complete with all tags and packaging, or a deduction fee of the item’s RRP will be applied.

Faulty items: Please contact us within 48 hours of receipt, providing your order number and clear images of the issue. Items are classified as faulty if they arrive damaged. After 48 hours have passed, we will not accept any faulty item claims other than those which qualify for our manufacturers’ guarantee.

Inspection and approval: Once we receive your returned item, we will inspect it to ensure it meets our return criteria. This process may take up to 5 business days. We will notify you by email of the approval or rejection of your return. Once your return is approved, we will process your refund. Please allow 5-7 business days for your bank to return funds to your original payment method. We will not return funds via any other payment method as policy.

Additional Returns: If you qualify for an initial GSC provided label or QR code, we will provide one included label or QR code per return. If you change your mind and would like to return additional items after your first order return, or you choose to split your return into multiple shipments, you will be solely responsible for the cost of additional shipping. To ensure seamless returns, please review all items in your order and ensure they are included before initiating your return.

Changes to the policy: Greenwich Social Club Ltd reserves the right to modify our returns policy at any time. Any changes are effective immediately as posted on this site. By making a purchase from Greenwich Social Club Ltd, you read and acknowledge you agree to the policy outlined on this page.

UK and US Returns: Please request a return via our returns portal. If you have any questions, please contact our Customer Happiness team.

Please note: Any free items with purchase must also be returned if you request a full order return (in cash or store credit). If the item is not present in the return we will deduct the item’s RRP from your refund amount. Free items with purchase are not required to be returned on partial returns or exchange requests.

Returns must be dispatched to us within 7 days of request. If returns are dispatched after this window, only store credit will be issued.

International Returns: Please contact our Customer Happiness team if you would like to initiate an exchange or return. Our team are available between Monday and Friday, 9am-5pm UK time and will always aim to respond within 48 hours of receipt.

Our team can provide advice on best steps and guide you through any exchange or return steps.

Please note all items must be returned new, unused and with all original tags and packaging attached within your designated return period, along with any free gifts also in unworn and unused condition with any original tags and packaging intact. Once your return has arrived back to our warehouse, our team will check items are in their original condition. This process can take up 5-7 business days.

Exchanges will be processed and dispatched in 1-2 business days from when your return arrives at our warehouse.

To submit an exchange or refund request, please provide our Customer Happiness team with these details:

• Your name, e-mail address and order number;
• The item(s) you would like to exchange

Limited edition or previous season orders may only eligible for refund and not exchange due to limited stock.

You can expect to receive a refund after our warehouse team have received your return and checked the items. The process can take up to 14 business days. We will send you a confirmation email when the refund has been processed and then it will take an additional 2-5 business days for the funds to be reflected in your account. We appreciate your patience while we work to process your return.

We offer a 7-day refund or exchange policy on all non-customised items. From 7-14 days after delivery, orders are eligible for store credit or exchange only. After 14 days have passed, all sales are final.

Exchanges are only available on a one-time basis and any requests for return after an exchange have taken place will only be eligible for store credit.

Store credit is issued at the price you paid for the item (after any discount applied to your original order), not the current retail price. Credit has no expiry and applies to any future order.

Orders placed using store credit are returnable for store credit only and are not eligible for exchange or cash refund.

All frames and lenses have a 2-year manufacturers' guarantee. We will replace any frames or lenses within 2 years of purchase if they are found to have a manufacturing defect. Accidental damage and any wear-and-tear are not covered by this guarantee.

Upon exchange or return, all items (including any freebies provided) are required to be returned. Should any additional freebie items not be returned, we reserve the right to charge you RRP of the item.

Please note USA and UK returns are FREE with Checkout+. Should you choose to opt out of Checkout+, the below return fees will apply.

UK Returns: Return shipping is subject to a £5 return fee. Please request a return with us and we will provide you with a tracked returns label.

EU Returns: Return shipping is subject to a £10 return fee. You are responsible for returning the item to the UK. Any applicable shipping & customs fees incurred with initial dispatch will not be refunded.

USA Returns: Returns are subject to a £10 return fee. Please request a return with us and we will provide you with a tracked returns label. Please note we do not refund initial shipping costs.

International: You are responsible for returning the item to the UK and any applicable shipping & customs fees incurred. Please note we do not refund initial shipping costs.

For any returns for which GSC does not provide a label, we recommend using a Tracked Service, as you are liable for the shipment’s safe return to our warehouse. Should the item be lost or damaged in transit, you will be liable for directly claiming insurance costs back from your courier.

Free Item with Purchase Return Charges and Notes

Upon exchange or return, all items (including any free items with purchase) are required to be returned. Should any additional free items with purchase not be returned, we will charge you £25 or equivalent currency (RRP) per item.

For any exchanges for which GSC does not provide a label, we recommend using a Tracked Service, as you are liable for the shipment’s safe return to our warehouse.

Custom Lenses

Custom orders are non-refundable. All sales on prescription or otherwise customised lenses are FINAL SALE.

We allow a one-time exchange within 14 days of receipt for all custom orders, excluding the cost of the custom prescription lenses unless the lens customisation does not match your order (“Non-matching Customised Order”). In the event of a prescription lens which does not match your order, you must notify us within 14 days of receipt of your custom order at contact@greenwichsocialclub.com. Once you have returned your Non-matching Customised Order, we will replace your lenses with the originally ordered lenses as per your valid prescription and dispatch the revised custom order.

Exchanges are only available on a one-time basis and any requests for return after an exchange have taken place will only be eligible for store credit.

Store credit is issued at the price you paid for the item (after any discount applied to your original order), not the current retail price. Credit has no expiry and applies to any future order.

Orders placed using store credit are returnable for store credit only and are not eligible for exchange or cash refund.

All frames and lenses have a 2-year manufacturers' guarantee. We will replace any frames or lenses within 2 years of purchase if they are found to have a manufacturing defect. Accidental damage and any wear-and-tear are not covered by this guarantee.

NOTE: It is the sole duty and responsibility of the customer to enter their prescription information correctly when ordering. We will work according to the data provided to us. If there are any issues, we will firstly refer you back to the optician who has dispensed your prescription.

Custom Engraving or Embossing

You may cancel your custom engraving or embossing order until the point at which production has begun on your item. In order to ensure cancellation is possible, please contact us as soon as possible.

Once production has begun, it will no longer be possible to cancel your order. Orders containing custom engraving or embossing FINAL SALE are not eligible for return or exchange, unless we are found to be at fault. In the event of our error, we will replace your item with an item made to your original specifications.

Custom Return Charges and Notes

Upon exchange or return, all items (including any free items with purchase) are required to be returned. Should any additional free items with purchase not be returned, we will charge you £25 or equivalent currency (RRP) per item.

For any exchanges for which GSC does not provide a label, we recommend using a Tracked Service, as you are liable for the shipment’s safe return to our warehouse.

UK/USA Returns: After your return request has been accepted, we will share a returns label with you. You will be able to track the progress of your return with our shipping carrier (or the link in your return confirmation email) and can email our Customer Happiness team to check return processing at any time once your item has arrived back to us.

If you are exchanging your item, we will send a replacement once we have received your returned item and our warehouse is satisfied that it is in new and unused condition. Please allow 1-2 business days for processing once received. When your exchanged item is dispatched from our warehouse, we will send you a new shipping confirmation and tracking email.

International Returns: Please contact our Customer Happiness team to request a return. We will provide you with next steps regarding return details.

Lens replacements due to manufacturers' defects are free under our 2-year manufacturers' guarantee. If we do not have your lens in stock we will offer you a complimentary alternative pair.

If your guarantee has expired or you require new lenses for other reasons, please contact our Customer Happiness team and we will do our best to find an agreeable alternative arrangement for you, such as replacement of lens or a new pair.

If you were gifted Greenwich Social Club items and need to return them, that's okay! Only non-customised items are returnable. For return windows please review the order return window sections above. If your return window has passed, we may, at our discretion, issue you with store credit as an alternative option.

To process gift returns, we will need your original order number and shipping address. Contact our Customer Happiness team for help.

We want you to love your order items, but promotions rely on any bundles to be kept together in order for you to continue benefiting from discounts.

• Bundles: Promotions are only valid when all qualifying items are kept.
• Partial Returns: If you return one item from a multi-bundle, any promotions will become invalid. The item you choose will revert to its original, full price, and the returned item will be calculated as the total amount minus the full RRP amount of the item you kept.
• Exchanges: If you need to exchange an item, the promotional offer will still apply. Speak to our team if you have any issues creating an exchange.

Note: Offers cannot be combined with other promotions, discount codes or loyalty points. Offer is valid for a limited time or until stock runs out.

Once your order return request has been processed, we're unfortunately unable to change it. If you want to return an additional item from your order, we would ask you to submit an additional return request by contacting our Customer Happiness team, who can help.

Note that a second return request will trigger additional shipping charges which you will be responsible for.