We allow a one-time exchange within 14 days of receipt for all custom orders (i.e. prescription or varifocal).

All frames and lenses have a 2-year manufacturers' guarantee. We will replace any frames or lenses within 2 years of purchase if they are found to have a manufacturing defect. Accidental damage and any wear-and-tear are not covered by this guarantee.

Upon exchange or return, all items (including any freebies provided) are required to be returned. Should any additional freebie items not be returned, we reserve the right to charge you £50 per item.

Return shipping is always free from the UK. If you are sending your glasses back from anywhere else, you are responsible for any applicable shipping & customs fees.

We offer a 30-day free refund or exchange policy on all non-customised items.

All frames and lenses have a 2-year manufacturers' guarantee. We will replace any frames or lenses within 2 years of purchase if they are found to have a manufacturing defect. Accidental damage and any wear-and-tear are not covered by this guarantee.

Upon exchange or return, all items (including any freebies provided) are required to be returned. Should any additional freebie items not be returned, we reserve the right to charge you £50 per item.

Return shipping is always free from the UK. If you are sending from anywhere else, you are responsible for any applicable shipping & customs fees.

Please contact our Customer Happiness team if you would like to initiate an exchange or return. Our team are available between Monday and Friday, 9am-5pm UK time and will always aim to respond within 48 hours of receipt. Our team can provide advice on best steps and guide you through any exchange or return steps.

Please note all items must be returned new, unused and with all original tags and packaging attached within your designated return period. Once your return has arrived back to our warehouse, our team will check items are in their original condition. This process can take up 7-14 business days.

To submit an exchange or refund request, please provide our Customer Happiness team with these details:

• Your name, e-mail address and order number;
• The item(s) you would like to exchange

Limited edition or previous season orders may only eligible for refund and not exchange due to limited stock.

You can expect to receive a refund after our warehouse team have received your return and checked the items. The process can take up to 14 business days. We will send you a confirmation email when the refund has been processed and then it will take an additional 2-5 business days for the funds to be reflected in your account. We appreciate your patience while we work to process your return.

After your return request has been accepted, we will share a returns label with you. You will be able to track the progress of your return with our shipping carrier (or the link in your return confirmation email) and can email our Customer Happiness team to check return processing at any time once your item has arrived back to us.

If you are exchanging your item, we will send a replacement once we have received your returned item and our warehouse is satisfied that it is in new and unused condition. Please allow 4-5 business days for processing once received. When your exchanged item is dispatched from our warehouse, we will send you a new shipping confirmation and tracking email.

Lens replacements due to manufacturers' defects are free under our 2-year manufacturers' guarantee. If we do not have your lens in stock we will offer you a complimentary alternative pair.

If your guarantee has expired or you require new lenses for other reasons, please contact our Customer Happiness team and we will do our best to find an agreeable alternative arrangement for you, such as replacement of lens or a new pair.

If you were gifted Greenwich Social Club items and need to return them, that's okay! Only non-customised items are returnable.

To process gift returns, we will need your original order number and shipping address. Contact our Customer Happiness team for help.

Once your order return request has been processed, we're unfortunately unable to change it. If you want to return an additional item from your order, we would ask you to submit an additional return request by contacting our Customer Happiness team, who can help.

Note that a second return request may trigger additional shipping charges which you will be responsible for.