Date of last revision: 18 March 2025

Welcome to Greenwich Social Club! The Greenwich Social Cub website and related services are operated by GREENWICH SOCIAL CLUB LTD (the "Club"), a company registered in England and Wales, with company number 16233757 and registered office at 167-169 Great Portland Street, 5th Floor, London, United Kingdom W1W 5PF.

Defined terms not otherwise defined hereunder will have meaning given to them in the Terms of Use. Please scroll up on this page to review our Terms of Use.

Please read these terms of sale (“Terms of Sale”) carefully as they contain important information regarding your legal rights, remedies and obligations. these include various limitations and exclusions and a dispute resolution clause that governs how disputes will be resolved.

1 Placing an Order and Acceptance of an Order for a Non-Subscription Product

1.1 The display of any items or promotions on this Website shall be construed as an advertisement and not as an offer. You will be making an offer to buy, which is subject to any product specific terms (which will be brought to your attention prior to any purchase) when you complete the on-line order form. If your offer is accepted by us this will result in a binding contract between you and us (“Contract”).

1.2 If there is a conflict in these Terms of Sale with any other terms whatsoever attached to any other advertising material in respect of the Contract, these conditions will take precedence.

1.3 When you have submitted the order form you will receive an email from us acknowledging that we have received your order, your order number and the details of your order.  Your offer to purchase a product or services is accepted after your prescription has been verified and when we process payment for your order. If you have submitted a non-prescription order, your offer to purchase a product or services is accepted when we process payment for your order.

1.4 You will receive a further email confirmation once the goods have been dispatched.

1.5 The Contract will relate only to those products whose dispatch we have confirmed in the email confirmation. We will not be obliged to supply any other products which may have been part of your order until the dispatch of such products has been confirmed in a separate email confirmation.

1.6 Payment will be processed after receipt of your order but prior to dispatch.

1.7 We may not be bound by our acceptance of your offer if there is an error in any advertisement or representation made by us associated with it, including, but not limited to, any pricing error on the Website. In such event, we will inform you as soon as possible after receiving your order and give you an option to cancel your order.

1.8 As your order is processed you will be informed by e-mail or telephone if any of the products ordered are not available or if there is a problem with your order.

1.9 You can view the status of your order in the section entitled “Your Account” of the Website. Please contact customer support if you are experiencing issues accessing your order or your account.

2 Website Orders

2.1 Only individuals over eighteen (18) years of age are permitted to order from the Website.

2.2 Individuals under eighteen (18) years of age accessing the Website must only do so under supervision from a parent or legal guardian over eighteen (18) years of age.

2.3 Orders placed through the Website must contain frame and lens selection details, customer shipment and billing details as well as prescription (if applicable) and any other details required by us to process your order successfully under applicable laws and statutory regulations. Orders are fulfilled and processed by our third party payment facilitator.

2.4 All orders will be confirmed by us before dispatch. If, for some reason, we are unable to fulfil your order, our Customer Happiness team will be in touch with an appropriate substitute or offer a full refund to your original payment method.

2.5 We reserve the right to request or clarify any details provided, including but not limited to:

2.5.1 a copy of your written prescription;

2.5.2 details of the optician who provided your prescription to verify or request additional details;

2.5.3 your Pupillary Distance (PD) measurement and your Pupillary Height (PH) measurement from your optician; and

2.5.4 request you obtain a new prescription from a registered optician.

2.6 We reserve the right to reject any orders at our discretion.

3 Pricing

3.1 International orders may incur additional customs taxes and duties unless otherwise specified and will arrive delivered duty unpaid (DDU). We are not responsible for any of these customs taxes and duties unless otherwise specified and we take no liability nor will provide a refund for any returned items due to your refusal to pay such taxes and duties.

3.2 Product availability on the Website is subject to change at any time at our discretion.

3.3 Product pricing on the Website is subject to change at any time at our discretion, aside from subscription orders for which pricing is agreed with you, upfront, at a set amount, for a set length of time.

3.4 Should pricing or availability of an item change after an order is confirmed, we will make every commercial effort to secure an appropriate substitute item or offer a full refund to the customer. We maintain an absolute right to cancel any order at our discretion. The Contract will only relate to those products whose dispatch we have confirmed in the email confirmation. We will not be obliged to supply any other products which may have been part of your order until the dispatch of such products has been confirmed in a separate email confirmation.

4 Payment for a Non-Subscription Product

4.1 Payment will be processed after receipt of your order but prior to dispatch.

4.2 The prices stated on the Website exclude delivery charges. Any delivery charges will be displayed on the order form. The price of any product will be as quoted except in cases of obvious error. Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an email confirmation. Our Website contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced. We will verify prices as part of our dispatch procedures so that, where a product's correct price is less than our stated price, we will charge the lower amount when dispatching the product to you. If a product’s correct price is higher than the price stated on our site, we will, at our discretion, either contact you for instructions before dispatching the product, or reject your order and notify you of such rejection. We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you an email confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.

4.3 We process payment and future payments by approved payment platform(s) (e.g. PayPal, Shopify Payments, Klarna), credit or debit card once you place an order with us.

4.4 Your credit/debit card details will be encrypted to minimise the risk of unauthorised access or disclosure. We hold your payment details (e.g. credit/debit card details) in accordance with our Privacy Policy and any specific consent as required.

4.5 We use approved third party payment service providers to process encrypted card payments.

5 Shipping and Returns

5.1 The time from order placement to arrival shall be approximately two (2) to three (3) calendar weeks (the “Time Frame”). We will make every commercially reasonable effort to deliver your order within the Time Frame.

5.2 Any unforeseen delays of your order, including but not limited to product shipment delays, product shortages or any other issues will be communicated to you as soon as commercially feasible and known to us.

5.3 Should any products ordered be lost or damaged in transit, we shall, at our sole discretion, either replace the goods or reimburse you all costs in full.

5.4 Orders outside of the UK do not qualify for our complimentary five (4) frames try at home service (“Try At Home”).Additionally, any orders outside of the UK may be subject to additional shipping charges which will be confirmed to you at the time of order placement.

5.5 Orders outside of the UK may be subject to additional customs taxes and duties. We are not liable for any customs or duties charges.

5.6 Our free Try At Home service requires you to enter valid credit or debit card details in order to place an order. Your card will not be charged, but we reserve the right to place a security hold on your card up to GBP £625. We reserve the right to charge your card if the trial frames supplied to you are not returned within ten 10 days or if the frames you have returned are damaged as determined by us. Where trial frames are not returned to us, we will use your payment details to charge you GBP £125 per frame.

5.7 Proof of return postage must be provided as evidence should the Try At Home service’s trial frames be lost by the courier. You must use the return label provided in your parcel and we will not pay for additional costs you may incur should you decide to return to us any products using another label or courier.

5.8 By ordering trial frames with us, you are giving us express permission to take payment for loss or damage. Should you fail to make payment, we reserve the right to pass your account to an external debt collection agency and bring a civil claim against you for the full amount of loss.

5.9 You are liable for the cost of postage for any items returned to us from outside of the United Kingdom.

5.10 If you are contracting as a consumer, you may cancel the Contract and return any products ordered on the Website within fourteen (14) days following the day your order is delivered to you. To cancel the Contract please contact customer service (contact@greenwichsocialclub.com) ("Customer Service") to request a returns reference and the relevant returns address. If you return the products you are obliged to comply with the requirements of the returns policy. You may use the return shipping label provided by us, otherwise you will be required to pay the return shipping costs.

5.11 You have a legal obligation to take reasonable care of the products while they are in your possession. Between the date you inform us of the wish to cancel and the date the product is returned by you to us you shall bear all risk in keeping the products safe, secure, and free from loss or damage except if such loss or damage is (a) caused by us, our agents or employees; (b) due to a manufacturing design or design fault; or (c) due to fair wear and tear. Any free gifts included in your parcel must be returned if your order is returned in full. If your order is returned in partial or for exchange, you do not need to return any free gifts.

5.12 Once you have notified us about the wish to return the products in accordance with Clause 5.10, any sum debited by us will be refunded within thirty (30) days of the receipt of the returned product at our warehouse, and may take five (5) to seven (7) additional days for your card issuer to display the refund on your statement.

5.13 You may exchange your ordered product under certain conditions at our discretion and as further described on the Website in the returns and exchanges section of the FAQ. Exchange is always subject to stock availability. The product to be exchanged must be returned in accordance with our return policy set out in this Clause 5 (Delivery and returns).

5.14 Refunds on any orders outside of the UK will not include outbound shipping cost(s).

5.15 The terms of your return will be set by us and notified to you at check-out. By completing your check-out you are consenting to our return policy.

6 Undeliverable Items

If goods are returned to us as undeliverable, you will be contacted by email for confirmation of the delivery address. If no reply is received within a reasonable period and in any event within thirty (30) days of the receipt by us of the goods (“Final Receipt Date”, then a refund will be made within fourteen (14) days of the Final Receipt Date.

7 Late Returns

If we do not receive the returned goods within 30 days of your cancellation, we may make a charge in respect of collecting the goods. If you do not return the goods or fail to make them available for collection within 40 days of your cancellation you will be deemed to have accepted the goods. At this point a new purchase contract will arise and you will be charged the order price for the goods.

8 Future Orders

We may refuse to accept future orders from those who have made previous unsubstantiated claims for non-delivery of goods or for failure to return the goods within the times specified in Clause 7 (Late returns).

9 Refunds

Refunds will be limited to the maximum value of the original order, including delivery charges and will only be issued against the same payment details as supplied to pay for the goods. We reserve the right to proportionately reduce the level of the refund if only some of the original quantity of products is returned, or if it is clear that some of the products have been used. In the case of goods returned under your cancellation right, these must be returned undamaged and unused to qualify for a refund.

10 Defective Goods

10.1 Nothing within these Terms of Sale affect your statutory rights regarding the return of defective goods. In the event goods are supplied defective, then you should report this to Customer Service as soon as possible after discovery of the problem.

10.2 If you have any questions regarding the returns policy please contact Customer Service.

11 Subscription General Terms

11.1 Under the subscription plan, we may supply you with a certain number of products over a certain period of time (“Club Subscription”) as further outlined in your subscription contract which you agree to at check-out ("Subscription Contract").

11.2 The presentation of the products, the Club Subscription and the indications of the respective prices of the Website do not constitute legally binding offers but are non-binding invitations to place an order. An order becomes legally binding once payment is made.

11.3 You must register a user account for the Website in order to subscribe for a Club Subscription and by clicking the “Pay” button, you are placing a binding offer to subscribe to the products in your shopping cart (the “Subscription Order”).

11.4 Any Subscription Order is subject to acceptance by us and is subject to product availability. We may, at our own discretion, refuse to accept or may cancel any Subscription Order, whether or not the Subscription Order has been confirmed, without providing any reasons and with no liability to you or any third party. If you have already paid for the Subscription Order, we will refund the full amount without any interests and we will not incur further liability. 

11.5 Acceptance of a Subscription Order and the formation of a Subscription Contract between you and us will take place only upon the earlier of:

11.5.1 our issuing you a written confirmation of acceptance of the Subscription Order;

11.5.2 receipt of confirmation that the first products under the Club Subscription have been dispatched from our warehouse; or

11.5.3 delivery of the first products of the Club Subscription to you.

12 Subscription Orders

12.1 The prices of Club Subscriptions are subject to change, e.g. prices may be increased between the date of a Subscription Order and the date of delivery. In such cases, you may refuse delivery of the products and we shall refund the purchase price for such subscriptions if already paid. Further claims related to your cancelled Club Subscription will be excluded.

12.2 Modifications and cancellations of the Subscription Order are only valid if in writing and confirmed in writing by us (i.e. via email), whereby you will be charged extra for costs already incurred by us.

12.3 A Club Subscription may not be placed on hold at any time.

13 Subscriptions Before the Launch Date

13.1 Subscriptions before the official launch date (the “Launch”) of a product will be required to make a down payment. In this instance, the Launch will be communicated to you via email.

13.2 You hereby acknowledge the payment of the down payment is not a guarantee to be admitted to the Subscription, but a condition precedent for acceptance of your order by the Club. The down payment covers a portion of your Subscription cost which will be communicated by us to you, once the Club Subscription has launched.

14 Price and Terms of Payment

14.1 Each Club Subscription is subject to an automatic, monthly recurring subscription fee, which is based on the plan you choose (the “Subscription Fee”). In accordance with the provisions outlined in Clause 13 (Subscriptions before the launch date), the down payment (if any) will be used as your first monthly subscription fee. Otherwise, your first monthly subscription fee is charged upon the formation of the Subscription Contract as per Clause 11 (Subscription general terms).

14.2 The current monthly pricing for your Club Subscription will be found within your subscription order page. Prices payable are those in effect at the time of formation of the Subscription Contract. Prices indicated on the Website exclude any shipping costs (where applicable).

14.3 We reserve the right to change, limit or terminate any special offers or discounts at any time.

14.4 We reserve the right to update or change the prices or other charges associated with the Club Subscription. We will provide you with notice of such changes, such as by email or a notice posted to the Website, at least 30 days before the change takes effect.

14.5 Payments may be made by credit or debit card or any other payment method accepted by us at the time the Subscription Order is placed. By providing a payment method that we accept, you represent and warrant that you are authorised to use the designated payment method and that you authorise us (or our third-party payment processor) to charge you for the down payment and/or on a monthly basis on the one year anniversary of your Subscription Order for the Subscription Fees of your Club Subscription (in addition to any other applicable taxes and charges). You acknowledge the amount charged may vary due to promotional offers, preferences you select, changes you make to your Club Subscription or changes in other applicable charges. Your Club Subscription, and the associated charges, will continue until your Club Subscription is terminated or cancelled in accordance with these Terms of Sale.

14.6 We reserve the right to verify or credit or debit card payments prior to acceptance. If the payment method cannot be verified, is invalid or is otherwise not acceptable, your Subscription Order may be suspended or cancelled. You must resolve any payment method problems or any outstanding balance before we proceed with your order. If you want to change or update your payment method information, you can do so at any time in the section entitled “Your Account” of the Website. If an outstanding payment is not settled, you remain liable for any uncollected amounts and authorise us to continue billing the payment method, as it may be updated.

14.7 We may at any time suspend, limit your access to your Club Subscription and/or terminate this agreement because you have not complied with this agreement, or where we reasonably consider it necessary to comply with our legal obligations, for example:

14.7.1 for the prevention of fraud;

14.7.2 to limit the risk of money laundering and/or terrorism financing;

14.7.3 to protect us against any legal or regulatory risks;

14.7.4 when we reasonably suspect, or are aware, (i) that you have breached this agreement in a material respect or (ii) of fraudulent or abusive use by you or a third party including the use of robot, spider, crawler, scraper, or other automated means or interface to access the Website or extract other users’ information;

14.7.5 when we otherwise reasonably consider your activity associated with the Registered Member to be in breach of the law; or

14.7.6 when and to the extent necessary due to technical reasons, including when necessary to ensure the security of communication channels, equipment or information.

14.8 We will give you a three months’ advance notice of any suspension, limitation or termination, but sometimes we will not be permitted to tell you by law or as a result of a court, regulatory or public authority order or where it will prejudice any investigation.

14.9 If we cannot provide the Club Subscription for any reason or cease to provide the Club Subscription, we may terminate this agreement by providing no less than three written months’ notice. Such notice will be provided to the email address registered to the relevant Registered Member.

14.10 If an outstanding payment is not successfully settled due to expiration, insufficient funds, or otherwise, we:

14.10.1 will suspend your Club Subscription until we receive valid payment for the total period claimed; and

14.10.2 may initiate debt recovery proceedings to recover the outstanding debt which may incur additional fees. You authorise us to engage third party collectors and pass on your information to relevant parties in such a scenario.

15 Subscription Plan Tenure and Delivery

15.1 If you have subscribed to a Club Subscription before the Launch of your ordered item in accordance with Clause 13.1, then either party has the right to terminate the Subscription Order at any time before the Launch with immediate effect (“Premature Termination”). In case of Premature Termination, you will receive a full refund of any payment you may have made.

15.2 A Subscription Contract is entered into for a fixed term of either twelve (12) or twenty-four (24) months in accordance with Clause 11.5 (the “Initial Term”).

15.3 Unless either party terminates the Subscription Contract after the Initial Term, the Club Subscription will automatically renew for the same amount of time as the previously selected Initial Term (the “First Renewal Term”). You can terminate or amend your Club Subscription in the section entitled “Your Account” of the Website.

15.4 Atleast thirty (30) days prior to the First Renewal Term, we will contact you to offer you a ten (10) per cent discount on the First Renewal Term for the return of your Initial Term glasses via our complimentary prepaid postage label (“First Renewal Offer”). You will have 14 days from receiving the First Renewal Offer notification to accept the First Renewal Offer and then another 14 days to return your Initial Term glasses via our complimentary prepared postage label. We reserve the right to cancel the First Renewal Offer at our discretion and are under no obligation to make a similar offer in subsequent years.

15.5 Whenever a Subscription Contract is terminated, the termination will become effective at the end of the month of the current subscription period (“Termination Effective Date”). If the Club Subscription is not terminated before it renews for a subsequent month, you will be charged the next month’s Subscription Fee. Payments are nonrefundable and there are no refunds or credits for partially used periods. Following any termination, you will continue to have access until the Termination Effective Date.

16 Delivery

16.1 Delivery of these products is only possible in specified countries where the Club Subscription is made available. Currently, Club Subscriptions are only available in the United Kingdom.

16.2 Delivery times are indicated on the Website in the shipping, tracking and delivery section of the FAQs.

16.3 Unless explicitly stipulated in writing by us, the delivery dates indicated are non-binding estimates, made to the best of our knowledge. We reserve the right to add an additional fifteen (15) days to any estimated delivery (the “Additional Days”). After the expiry of the Additional Days, you may withdraw from the Club Subscription and we shall refund the purchase price for any paid for products noting that any subsequent claims are excluded.

16.4 We shall be entitled to make partial deliveries and you hereby accept partial deliveries.

16.5 If you notice the ordered products have been damaged during transport, you will (i) notify the employee of the carrier delivering the order; and (ii) our customer happiness team at contact@greenwichsocialclub.com within 7 calendar days of receiving the product. After this period, we reserve the right to not provide a refund.

17 Change of Address

17.1 If you change your address at any time during your Club Subscription, you must update your personal details in the section entitled “Your Account” of the Website. It is not possible to change your address for products which have already been shipped to you and are in transit.

17.2 You agree that we will not be held responsible for failure to deliver the products if you have provided us with an incorrect address, failed to update your address or if your new address is outside of the United Kingdom.

18 Limitation of Liability

18.1 We shall only be liable for direct damages and only if you can prove that we or our auxiliaries, or any third parties instructed by us, have acted with gross negligence or with unlawful intent. In any event, our liability shall be limited to the Subscription Fee of the relevant product under the Subscription Contract.

18.2 Any further liabilities of the Club, its auxiliaries, or any third parties instructed by us, for damages of any kind, in particular loss of production, loss of use, loss of orders, loss of profits, or any indirect or consequential damages, are hereby excluded.

19 Club Subscription Retention of Title

19.1 All products remain the property of the Club during the entire term of your Subscription Contract. Title is only transferred to you after the full term of your Subscription Contract completes. We may register its title in the respective title retention register, if any. You may not sell, dispose or encumber any products during the term of your Subscription Contract. You only have the right to exclusively use the products for your personal use.

19.2 The total number of new products, which may be shipped to you within one contractual year, is outlined in your Subscription Contract.

20 Right of Withdrawal

20.1 If you are contracting as a consumer, you may cancel the Subscription Contract and return any Subscription Order ordered on the Website within fourteen (14) days following the day your Subscription Order is delivered to you. To cancel the Subscription Contract please contact customer service to request a returns reference and the relevant returns address. If you return the Subscription Order you are obliged to comply with the requirements of the returns policy. You may use the return shipping label provided by us, otherwise you will be required to pay the return shipping costs. You may also use the form attached in Annex 1: Template Withdraw Form below for these purposes, but it is not required.

20.2 You have a legal obligation to take reasonable care of the Subscription Order while in your possession. Between the date you inform us of the wish to cancel and the date the Subscription Order is returned by you to us you shall bear all risk in keeping the Subscription Order safe, secure, and free from loss or damage except if such loss or damage is (a) caused by us, our agents or employees; (b) due to a manufacturing design or design fault; or (c) due to fair wear and tear. Any free gifts included in your parcel must be returned if your Subscription Order is returned in full. If your Subscription Order is returned in partial or for exchange, you do not need to return any free gifts.

20.3 Once you have notified us about the wish to return the Subscription Order in accordance with Clause 20.1, any sum debited by us will be refunded within thirty (30) days of the receipt of the returned Subscription Order at our warehouse, and may take five (5) to seven (7) additional days for your card issuer to display the refund on your statement.

20.4 You may exchange your Subscription Order under certain conditions at our discretion and as further described on the Website in the returns and exchanges section of the FAQ. Exchange is always subject to stock availability. The Subscription Order to be exchanged must be returned in accordance with our return policy set out in this Clause 20 (Right of withdrawal).

21 Limited Warranty and Manufacturers' Guarantee

21.1 Our two (2) year manufacturer's guarantee ("Guarantee") will promise:

21.1.1 all materials will conform as per their description on the site;

21.1.2 products will be free from defects in their design, material and workmanship and be of satisfactory quality in compliance with the Sale of Goods Act 1979; and

21.1.3 products will be fit for purpose.

21.2 While we take all reasonable care to ensure all sourcing and packaging of our products conform to our Terms of Sale, there may be minor variations due to factors beyond our reasonable control.

21.3 Our Guarantee on our frames and lenses, starts from the date you first receive the products. During the length of the Guarantee, frames and lenses will be replaced for no charge if damaged due to a manufacturer’s flaw. The Guarantee is not applicable to any damage from normal wear-and-tear, and is not valid for any frames or lenses which are chipped, broken, scratched or damaged due to general wear-and-tear. Your obligations to inspect the wares and declare any defects, along with the warranty period, are based on statutory regulations. Product information (descriptions, videos, images, etc.) does not constitute any guarantee of product properties. Any warranty claim cannot be transferred.

21.4 The Guarantee will be invalidated, should:

21.4.1 you have entered the incorrect prescription details or provided incorrect prescription details to us at the time of order, and you did not inform us prior to the start of our work creating your glasses;

21.4.2 you use and damage the products through normal wear-and-tear;

21.4.3 if you send back your products to us and the fault is determined to be normal wear-and-tear and not a manufacturer’s defect, we reserve the right to charge you a return fee and a re-shipment fee should you want the item to be returned to you (up to GBP £20 for UK domestic shipments, up to GBP £100 for international shipments); and

21.4.4 the fault arises from your failure to follow care instructions provided to you, or your failure to store your products correctly.

21.5 Outside of our Guarantee, we indemnify ourselves against any other failure of our products.

21.6 These terms are applied to any products purchased from our Website or any products we supply to you, including but not limited to any gifted items or returns.

21.7 The above warranties are in addition to your legal rights in relation to faulty products which are not as described. Advice about your legal rights is available from your Local Citizens’ Advice Bureau or Trading Standards office.

21.8 To exercise a warranty claim, you must fill out the contact form with all necessary information and submit this along with any evidence requested by the form or by us as we review your claim. All claims will be assessed on a case by case basis. All Club products have a lifespan depending on the model, the materials used and the individual use of the product. The warranty does not extend to defects due to the wrong fit, normal wear and tear, exceeding the product’s lifespan or damage caused by the improper, incorrect or negligent use or changes to the product. Furthermore, the warranty does not extend to defects in products not ordered from our Website.

22 Liability

22.1 The use of all of our products is provided on an “as is” or an “as available” basis without any representations or any kind of warranty made (whether express or implied by law) to the extent permitted by law, including the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

22.2 Any liability of the Club (whether in contract, tort or otherwise) resulting from the delivery of defective products or late delivery of products will be limited to foreseeable damages up to the amount of the price paid for the items concerned. Losses are foreseeable where they could reasonable be contemplated by you and us at the time your order is accepted by us.

22.3 We will use our best endeavours to deliver the goods to you within the timeframes set out in Clause 5 (Delivery and returns) or as set out in our confirmation of your order. There may be events outside of our control including but not limited to Force Majeure events (see Clause 23 (Force majeureevents outside of your or our control)) or in verifying your prescription. Such events may cause the delivery of your order to be delayed. Any delay in the delivery of products will not entitle you to terminate the order unless the delay exceeds forty (40) days from the date of our confirmation of the order.

22.4 Without prejudice to the provisions set out above, the Club will not be liable in the event that the damage was caused by any intentional act or omission or gross negligence by you or your improper use of the products delivered to you.

23 Force Majeure (Events Outside of Your or Our Control)

23.1 Neither the Club nor you will be obliged to fulfill any contractual obligation if either of us is prevented from so doing due to a circumstance outside our respective control including but not limited to postal strikes, electrical failure, transport interruption, strikes, lock-outs or other industrial action, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war, or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport, impossibility of the use of public or private telecommunications networks, the acts, decrees, legislation, regulations or restrictions of any government etc. For the purposes of any agreement and in addition to the above definition and any cases implied by law, force majeure will be defined as any and all external causes, whether foreseen or unforeseen, which are beyond the Club’s control, but as a consequence of which the Club is unable to fulfill its obligations ("Force Majeure").

23.2 While a Force Majeure continues to operate, the Club and you may suspend their respective obligations under any agreement. If this period of suspension lasts over forty (40) days (from the date of our confirmation of your order), either party will be entitled to treat any order accepted by the Club as terminated without further obligation to the other.

23.3 If the Club has already fulfilled its obligations under any agreement in part when the Force Majeure occurs, the Club will be entitled to charge you for that fulfilled part.

23.4 Once a Force Majeure is operating and you have already paid for a product yet to be dispatched to you, the Club shall return to you the amount paid.

24 Waiver

24.1 If we fail to insist upon strict performance of any of your obligations under the Contract or Subscription Contract (together, the “Agreement”) and we take no action, we will still be entitled to use our rights and remedies in any other situation when you breach them and this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

24.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.

24.3 No waiver by us shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

25 Written Communications

25.1 Applicable laws require that some of the information or communications we send to you should be in writing. When using our Website, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

25.2 All notices given by you to us must be given to the Club at contact@greenwichsocialclub.com. We may give notice to you at either the e-mail or postal address you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three (3) days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified e-mail address of the addressee.

26 Transfer of Rights and Obligations

26.1 The Agreement between you and us is binding on you and us and on our respective successors and assignees.

26.2 You may not transfer, assign, charge or otherwise dispose of the Agreement, or any of your rights or obligations arising under the Agreement, without our prior written consent which will not be unreasonably withheld or delayed.

26.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a contract, or any of our rights or obligations arising under it, at any time during the term of the Agreement and will use reasonable endeavours to inform you in advance of any such assignment.

27 Entire Agreement

27.1 The Club intends to rely upon the Agreement together with any document expressly referred to in them or expressly agreed in writing between us as setting out the entire agreement between us in relation to the subject matter of any contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing. You should therefore carefully read the Agreement together with any document expressly referred to in them. If there is anything you do not understand or do not agree with, please contact Customer Service.

27.2 We each acknowledge that, in entering into an Agreement, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Agreement except as expressly stated in the Agreement or any document expressly referred to in them or expressly agreed in writing between us.

27.3 Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Agreement (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in the Agreement.

28 General

28.1 The Agreement language is English and the English version shall prevail. Agreement documents provided in a language other than English are provided for informational purposes only.

28.2 You hereby waive the right to offset any claims against the Club.

29 Applicable Law and Jurisdiction

29.1 The Terms of Sale shall be construed in accordance with English law. Disputes arising in connection with the Terms of Sale or use of the Website shall be subject to the non-exclusive jurisdiction of the English courts.

29.2 These Terms of Sale and any dispute or claim arising from or in connection to their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

30 Variations

Some provisions contained in these Terms of Sale may be superseded by provisions or notices published elsewhere on the Website.

Annex 1 Template Withdrawal Form

If you wish to make use of your right to withdraw from the Subscription Agreement within the Notice Period, you may complete this form and send it to us via post or email. You may find our contact details here. 

Withdrawal Form 

I hereby give notice that I wish to withdraw from my Subscription Contract. The order details are as follows:

Order Number

Ordered On* / Received On*: 

Name of Customer:

Address of Customer:

Email Address of Customer: 

Date: 

Signature of Customer* (only required if this form is submitted via post, otherwise this can be left blank): 

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*Delete as appropriate.

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