Our Quality Guarantee
Complete satisfaction
Your spectacles are made to experience life with you. We offer complete customer satisfaction, including a 2-year manufacturers' guarantee on all spectacles sold.
All custom orders are entitled to a one-time exchange within 14 days of receipt. All non-custom orders are entitled to a 30-day free refund or exchange. Learn more about our Shipping & Returns Policy here.
Bespoke lifetime care
Our best-in-class bespoke lifetime care service means our team are always there to help you with your purchase. We'll always offer you options to receive servicing on your spectacles, whether you need your fit adjusted, a clean or anything else.
Contact our Customer Happiness team to access our bespoke care service.
Free home trial
Our no-strings-attached Try At Home service means you can try up to 4 pairs of any of our frames up to 7 days from the comfort of your home (UK customers only). Shipping is on us both ways.