OUR GUARANTEE

We create spectacles meant to experience all of life with you, which means we stand by our products’ quality and durability. We offer complete customer satisfaction, including a 2-year manufacturers’ guarantee on all spectacles sold.

All custom orders are entitled to a one-time exchange within 14 days of receipt. All non-custom orders are entitled to a 30-day free refund or exchange. Learn more about our Shipping & Returns Policy here.

Our best-in-class bespoke lifetime care service means our team are always there to help with your purchase. We’ll always offer you options to receive servicing on your spectacles, where you need your fit adjusted, a clean or anything else.

In addition, our no strings attached Try At Home service means you can try up to 4 pairs of any of our frames for up to 7 days from the comfort of your own home.* Shipping is on us, both ways. Get started with Try At Home now.

*UK customers only - we are working to expand to other countries very soon. Stay tuned!